- Free ground shipping to 48 continental states for orders over $75.00. Shipping fee for orders under $75 is a $4.95 flat-rate.
- We will ship within 2 business days after receiving payment.
- Tracking Number will be sent to you via email.
- We only ship orders to the 48 contiguous US states.
- We do not currently provide shipping to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, APO/FPO/PO boxes or international locations, including Canada.
- Almost all return requests are due to Buyer purchasing the wrong cartridge - please confirm that you are purchasing the correct cartridge size/OEM compatibility or ask us BEFORE you buy if additional clarification is needed.
- Excel Filters builds to an industry standard of 1/16” dimensional tolerance and should fit into the specified OEM filter vessels when such vessels are in good operable condition and cartridge vessel manifolds are not warped or otherwise distorted outside of their original OEM dimensional tolerance.
- Excel Filters will charge a 15% restocking fee for UNUSED/CLEAN/DRY returns due to incorrect cartridge purchased or for dimensional issues if the cartridge dimensions are within the industry standard of 1/16”.
- We want to ship you the correct cartridge the first time!
- Please visit Refunds & Returns and complete our Return Merchandise Authorization Form (RMA)