Return & Refund Policy
- We want to ship you the correct cartridge the first time!
- Almost all return requests are due to Buyer purchasing the wrong cartridge - please confirm you are purchasing the correct cartridge size/OEM compatibility or either call or email before you buy if additional clarification is needed.
- Excel Filters builds to an industry standard of 1/16” dimensional tolerance and should fit into the specified OEM filter vessels when such vessels are in good operable condition and cartridge vessel manifolds are not warped or otherwise distorted outside of their original OEM dimensional tolerance.
You may return most new, unused and unopened items sold and fulfilled by excelfilters.com within 30 days of delivery for a full refund. If the return is the result of our error we'll also pay the return shipping costs. Excel Filters will charge a 15% restocking fee for new, unused and unopened returns due to incorrect cartridge purchased or for dimensional issues if the cartridge dimensions are within the industry standard of 1/16”.
- In the event that we shipped you an item that you did not order, we will correct the issue at our expense.
- To be eligible for a refund you must complete the RMA form. Returns will not be accepted without a Return Authorization Number,
- Once received, our support staff will contact you within 3 business days. If you have any other questions, please contact us at 888.532.2801 or at firstname.lastname@example.org.
- Click here to complete an RMA